Tuesday, August 30, 2011

Feeling Loney? Shaw offers new chat facility in lieu of customer service

GoToAssist:
Your representative has arrived.

Stephen - 6685 (15:39:24):
Thank you for choosing Shaw Internet Chat Support, my name is Steve.  I will be happy to help you today.Before continuing, would you please confirm your home telephone number and address so that I can bring up your account information?

Customer (15:40:02):
I have moved and my account is closed... the address the account was at is xxxxxxxxxxxxxxxx

Stephen - 6685 (15:42:28):
i have reviewed the account and for that i am not sure on what we would do to get that changed you would be best to speak to our customer service department either in our retail office, or by phoning in

Customer (15:44:59):
uh hu
Customer (15:45:12):
I have been on hold for an hour an a half to try to do that
Customer (15:45:28):
and an hour waiting to chat with you
Customer (15:46:09):
to be told to go away...

Stephen - 6685 (15:47:07):
i am sorry you have been waiting so long , it is extremely busy, however this is not something that we can take care of over chat, we are not trained for this type of issue on chat, our customer service department will be able to assist you and help get it sorted out

Customer (15:50:17):
are you trained to telephone customers?

Stephen - 6685 (15:50:57):
we are chat only

Customer (15:51:16):
where are you located?

Stephen - 6685 (15:51:25):
in bc

Customer (15:51:31):
how is the weather?

Stephen - 6685 (15:51:40):
cloudy and windy

Customer (15:51:48):
it is sunny here in the Arctic

Customer (15:51:57):
do you snowboard?

Stephen - 6685 (15:52:09):
oh nice,  i do when i get the chance in winter

Customer (15:52:22):
Sun Peaks or Whistler?

Stephen - 6685 (15:52:49):
ive been to whistler and some other places when i travel.

Customer (15:53:06):
You should check out Heavenly at Lake Tahoe

Stephen - 6685 (15:54:08):
i will look into that for sure,    i do apologize we cannot help further, once you get in contact with our customer service department they will be able to help you for sure,  was there something else we can help with right now?

Customer (15:54:29):
I thought you said you were trained to chat?
Customer (15:54:47):
I figured your job was to chat while I am on hold for customer service

Stephen - 6685 (15:54:59):
no, we help with technical support over chat

Customer (15:55:20):
can you give me an example of what kind of support?

Stephen - 6685 (15:55:42):
well we help with internet or cable challenges

Customer (15:56:05):
My internet is really slow. Any ideas?

Stephen - 6685 (15:56:21):
you dont have shaw internet service, so you would be best to contact your service provider
Stephen - 6685 (15:56:35):
we will need to end this chat session, as we are unable to assist further,  Have a great day.

Customer (15:56:45):
enjoy your summer

Stephen - 6685 (15:57:02):
Same to you  (whats left of it =P)

GoToAssist (15:57:07):
Stephen - 6685 has left the session.

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